luckyi Privacy Policy – Your Data, Your Rights

When you register on luckyi, we collect personal information including your full name, date of birth, email address, mobile number, and a valid government-issued ID for identity verification purposes. We also collect transactional data such as deposit and withdrawal records, game activity logs, and device information including your IP address, browser type, and operating system. This information is necessary to operate your account securely, process payments in Philippine pesos, and comply with applicable regulations in the Philippines. We may also collect information you voluntarily provide when you contact our support team or respond to surveys. All data collection is limited to what is strictly necessary for the purposes described in this policy.

The personal information you provide is used primarily to create and manage your luckyi account, verify your identity, and process deposits and withdrawals in Philippine pesos. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Game activity data helps us personalise your experience, detect unusual behaviour, and maintain the integrity of our platform for all Filipino players. We may use aggregated, anonymised data for internal analytics to improve our mobile gaming services and user interface. We do not use your personal information for automated decision-making that produces legal or similarly significant effects without your knowledge. Any marketing communications we send are based on your preferences, and you may opt out at any time by contacting our support team.

luckyi does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers — all of whom are bound by strict confidentiality agreements. In certain circumstances, we may be required to disclose your information to regulatory authorities or law enforcement agencies in the Philippines if required by applicable law or a valid legal order. We will notify you of any such disclosure to the extent permitted by law. Any third-party partners we work with are carefully vetted and are only given access to the minimum data necessary to perform their specific function. We do not transfer your personal data outside the Philippines without ensuring adequate data protection safeguards are in place.

We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, and sensitive account information is stored using strong encryption at rest. Our systems are regularly monitored for vulnerabilities, and we conduct periodic security reviews to ensure our safeguards remain effective. Access to personal data within our organisation is strictly limited to authorised personnel who need it to perform their job functions. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable data protection laws. We encourage you to use a strong, unique password for your luckyi account and to keep your login credentials confidential at all times.

As a registered player based in the Philippines, you have the right to access the personal information we hold about you and to request a copy of that data at any time. You may also request corrections to any inaccurate or incomplete information in your account profile. If you wish to close your account and have your personal data deleted, you may submit a request to our support team, subject to any legal retention obligations we are required to fulfil. You have the right to object to or restrict certain types of data processing, including direct marketing communications. We will respond to all data rights requests within a reasonable timeframe and in accordance with the requirements of the Philippine Data Privacy Act. If you believe your data rights have not been respected, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

luckyi uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyse how our platform is used. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytics cookies help us understand which features are most popular among Filipino players so we can continue to improve our mobile gaming experience. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. We do not use third-party advertising cookies or share cookie data with external advertising networks. Our cookie practices are reviewed regularly to ensure they remain aligned with applicable privacy standards in the Philippines.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable legal requirements in the Philippines. When we make material changes, we will notify registered players through the platform or by email before the changes take effect. The date of the most recent update is shown at the bottom of this page, and we encourage you to review this policy periodically. Continued use of luckyi after any updates have been posted constitutes your acceptance of the revised policy. If you have questions about any changes or about this policy in general, please visit our FAQ page or contact our support team directly. Your trust is important to us, and we are committed to being transparent about how we handle your personal information.